You probably already know the old saying: “You never get a second chance to make a first impression.”
Your dispensary brand is that first and (ultimately) final impression.
As Jeff Bezos, CEO of Amazon, put it: “Your brand is what people say about you when you’re not in the room.”
What are people saying about your dispensary when you’re not in the room? How can you shape that conversation in such a way that your target audience is more likely to choose you over your competitors?
Developing a winning brand doesn’t happen overnight. It’s an involved process that requires you to define the very nature of your business.
To help you begin that process, here are five key elements for branding your dispensary.
1. Brand Purpose
Your brand purpose is the driving force behind everything your dispensary does. It’s your reason for being.
Why are you in the cannabis business? Why did you open a dispensary in the first place?
Are you passionate about medical cannabis and its power to heal? Do you believe recreational cannabis has the ability to enhance people’s capacity for joy, happiness, and connection? Are you serving a customer demographic that’s been neglected by other companies?
A clearly defined brand purpose will determine the types of products you offer, your marketing strategy, your company messaging, and your customer service policies.
And when your dispensary faces inevitable challenges and obstacles, your brand purpose will serve as your North Star, bringing you back to the guiding principles that inspired you to enter the cannabis industry in the first place.
2. Brand Positioning
Brand positioning refers to the position that your brand holds in the marketplace.
More specifically, it refers to the position that your brand holds in the minds of your customers.
In order to flesh this out, companies usually create a brand positioning statement.Your positioning statement should say what your companies does, who it serves, and how it does that differently than everybody else.
So when you put this statement together, you’ll need to answer the following three questions:
- Who is your target audience? What types of customers are you trying to reach? What do those customers want, and how do your products satisfy those wants?
- What types of products do you offer? Obviously, you’re selling cannabis and/or cannabis-related accessories. But get really specific. What kinds of products do you offer? How big is your selection? How do you determine the types of products you’ll carry?
- How do you differentiate your brand from your competitors? What’s your unique selling point? Why should customers choose you over the competition?
3. Brand Promise
DISPENSARY: We offer the highest quality of strains that you’ll find anywhere in the city.
CUSTOMER: Really? You promise?
Your brand promise represents the specific guarantee that you’re giving your customers: “If you do business with us, you’re going to experience X, Y, and Z every single time.”
It’s what your customers will come to expect when they walk through your doors. And your ability to consistently deliver on that promise will determine how much authority your brand has in the eyes of your customers.
4. Brand Personality
There’s a popular saying in the world of sales: “People don’t buy products; they buy you.”
In other words, it’s just as important to create a personal and emotional connection between your customers and your brand as it is to satisfy your customers’ wants and desires.
If your brand was a person, who would it be? A rebellious loner? The life of the party? Calm but serious? The following tools can be used to express your dispensary’s brand personality:
- company tagline
- colors and fonts
- pictures and photos
- tone of voice
5. Brand Community
Dispensaries are where the customer and the cannabis meet.
And because dispensaries play a pivotal role in a customer’s experience of cannabis, there’s tremendous opportunity for your business to nurture and cultivate a brand community.
A brand community is a group of like-minded consumers who connect with a particular brand and who all share similar traits. These consumers go on to organize a community that’s centered around the brand in order to share their experiences of the brand.
Think of it as your fanbase.
Social media has made it easier for brand community members to connect with each other, and these types of communities can offer your dispensary the following benefits:
- They can help promote your brand.
- They can provide you with important marketing data.
- They can deepen your customer-business relationships.
By engaging with and serving your brand community, you’re essentially fostering a loyal customer base that will be more than happy to advocate on your brand’s behalf.
By keeping these five branding elements in mind, your dispensary is more likely to appeal to your target customers and remain competitive.
Hazy Marketing specializes in cannabis brand development. We help companies develop original, compelling brands that are uniquely suited for the cannabis space.
Give us a call at 702-600-9687 or email us at hello@hazymarketing for more information!